Wysa Cookie Policy

This Cookie Policy explains how Touchkin eServices Pvt. Ltd and its worldwide affiliates (“Touchkin” or “Wysa” or “We” or “Us” or “Our”), partners and service providers use cookies and similar technologies when You visit Our Websites or Product (in this Policy, We refer to these Websites or products, collectively, as the “Sites”). This Cookie Policy explains generally what these technologies are, why We use them and Your rights to control Our use of them on Our Sites.

• Wysa Website (Wysa.io): Wysa’s informational website hosting information about the company and the product
• All Wysa Applications: Wysa’s Android and iOS Native applications installed by the user
• All Wysa Web Applications: Web version available for select partners on their browsers over the internet

Cookies are small pieces of data (memory files) stored on Your computer or device via Your browser by Sites You visit. First-party cookies are cookies that We place on Your device when You visit the Sites. Third-party cookies are cookies that another party places on Your device when You visit the Sites. We allow third-parties to use cookies on the Sites. Third-party cookies and the use of information collected by third-party cookies on the Sites are governed by the privacy policies of the third-parties that set the cookies on Your device, even though they are being set on Your device when You visit Our Site.

We also use other technologies similar to cookies, such as Web beacons, which may, for example, help Us deliver cookies and understand usage and traffic on the Sites.

The length of time a cookie will stay on Your device depends on whether the cookie is a session cookie or a persistent cookie. Session cookies are temporary, only stay on Your device while Your browser is open and are automatically deleted when You close Your browser. Persistent cookies stay on Your device until they expire or You or Your browser deletes them. The Sites use both session and persistent cookies. Other similar technologies vary in how long they may stay active as well.

Some are required to enable the Sites to operate. Others help Us enhance Your experience when using the Sites; for example, they can help Us recognize You when You visit one of Our Sites, remember Your preferences and, overall, give You a more personalized experience. They can make Your interactions with Our Sites faster and more secure and enable social media interaction. They can also give Us a better understanding of how people use Our Sites, such as what pages are most popular.

We use the following Functional cookies.

• Strikingly: [Applicable to the Wysa Website] Cookies to improve Your Site visit experience by understanding Your preferences. No Personal Identifiers are collected from You. Only the following information is collected by Strikingly when You visit Our Sites.

  • Browser data including type and language settings;

  • Web pages visited;

  • Tailor Ads;
  • Personal Ads;

  • Device type used to access Website;

  • Country;

  • Traffic Sources

• Google Analytics: [Applicable to the Wysa Website and All Wysa Web Application] Allow Us to analyze Your use of the Sites and to evaluate and improve Site performance. We use cookies provided by our trusted third party, Google Analytics. Third party analytics are used to track and measure usage of this site so that We can continue to produce engaging content. To learn more about Google Analytics and Your data, please visit: https://policies.google.com/technologies/partner-sites and here. To leare more how to ‘Opt-Out’, please visit: https://tools.google.com/dlpage/gaoptout/index.html. Touchkin does not use Google Analytics Display Advertisers or Google Analytics Content Experiments features and cookies on the Wysa application and Wysa Web application; We may use this tool on our Wysa Website.
• Strikingly: [Applicable to the Wysa Website] If You submit data through Our Sites “Contact Us” form, cookies may be set to remember Your user details for future correspondence. Refer to Wysa Privacy Policy on what We do with Your feedback and query.
• Wysa Managed: [Applicable to the All Wysa Application and Wysa Web Application] These first-party cookies are used to deliver the Wysa conversations in a highly available and fault tolerant manner. No personal identifiers are stored or collected in these cookies. These cookies are mandatory to provide the services.
• Mailchimp: Member email campaigns
  We automatically place single pixel gifs, also known as web beacons, in every email sent by our Members. These are tiny graphic files that contain unique identifiers that enable us and our Members to recognize when their Contacts have opened an email or clicked certain links. These technologies record each Contact’s email address, IP address, date, and time associated with each open and click for a campaign. We use this data to create reports for our Members about how an email campaign performed and what actions Contacts took. To learn more about Mailchimp email campaigns cookie and Your data, please visit: https://mailchimp.com/legal/cookies/
• Marketing cookies: Marketing cookies have not been enabled in the following regions EU, EEA, UK, California, Virginia, Colorado, Utah, and Connecticut. We use Google Ads to service campaigns for our products and services. We do not use Google Ads to service Ads of any 3rd party products and services. Google Ads uses cookies to service marketing needs. Read here about the safeguards adopted by Google Ads. Read here for how Google uses information when you interact with an Ads.

  To learn more about how to ‘Block’ Google Ads on the following supported browsers: Chrome read here, Edge read here, Firefox read here, Safari read here. To learn more about how to ‘Block’ Personalized Ads read here.

• Pardot by Salesforce: We use the Pardot plugin to track visitor and prospect activities on our sites and landing pages. The cookie is used for logged-in users to maintain the session and remember table filters like form field values. “Pardot sets first-party cookies for tracking purposes and sets third-party cookies for redundancy. Using first-party and third-party cookies together is standard in the marketing automation industry.” Personal identifiable information will not be stored, but your unique identifier when visiting our sites and landing pages will be stored. Please visit the following page to learn more about Pardot cookie collection here.

When You first access the Wysa Website, You may receive a message advising You that cookies and similar technologies are in use.

The Wysa Website cookie settings provide two opt-ins. You can choose which additional cookies to allow or disallow.

• Necessary Cookies:
  • These are mandatory cookies. These cookies enable core functionality such as security, network management, and accessibility. These cookies can’t be switched off.
• Analytics Cookies:
  • These cookies help us better understand how visitors interact with our website and help us discover errors. By default this is not selected.
• Preferences Cookies
  • These cookies allow the website to remember choices you've made to provide enhanced functionality and personalization. By default this is not selected.
• Marketing Cookies
  • We use cookies to help us show ads and to make recommendations to people who may be interested in the products and services. We also use cookies to help measure the performance of ad campaigns. Marketing cookies are not used within Wysa App or Wysa Web Application, and hence your conversations are private and secure.

When You click “Accept All” All the above three cookie types will be enabled and used. When You click “No Thanks” or continue browsing, only the default necessary cookies will remain enabled to allow Our website to perform appropriately.

Please note that by not selecting analytics or preferences cookies some of the functional cookies mentioned in Our Cookies section will not be enabled and information not made available to Us.

By clicking "Accept All", “No Thanks”, or continuing to browse the site, You signify that You understand and agree to the use of these technologies, as described in this Cookie Policy.

You may withdraw consent at any time. Most browsers allow You to refuse to accept cookies. You can also remove cookies from Your browser settings. Be aware that disabling cookies may affect the functionality of this Site.

Please see the following links for information on how to manage, block, or delete cookies for the most popular browsers:

Microsoft Internet Explorer

Google Chrome

Mozilla Firefox

Apple Safari

To find out more on how to manage and delete cookies, visit aboutcookies.org.

Do Not Track or “DNT” is a privacy preference in certain Web browsers that requests that a Web application disable its tracking of an individual user. We do not respond to DNT signals, because there currently is no industry or legal standard for recognizing or honoring DNT signals.

We may edit this policy from time to time. Please check this policy regularly for any changes. Our site is hosted on Strikingly Inc. Cookies are one way We comply with GDPR guidelines.

If You have questions about Our use of cookies or similar technologies on the Sites, or if You have any other questions about this Cookie Policy, please contact Us at [email protected] with Attn. to Our Data Protection Compliance Officer.