Frequently Asked Questions
Questions most often asked by our users
Is Wysa a human?
No, Wysa is an artificial intelligence based friend - a pocket penguin.
What is the science behind the suggested techniques?
Wysa uses evidence based therapies like Cognitive Behavior Therapy, which are suggested and approved by professional practicing counselors from the Touchkin team and a scientific advisory board comprising of leading mental health professionals from around the world.
Is my data private?
Yes. All conversations and data are private and not shared with anyone. If you use Wysa within our partner ecosystem, then abstracted and summarized information is exchanged, ONLY with the intent of enhancing your experience. The details of your conversations are never shared outside of Touchkin including our partners.
Who can read these messages?
Only Wysa.. The team at Touchkin occasionally uses messages to train Wysa to help improve conversations but all identity is removed, so they don't know who said what. No one outside Touchkin will ever have access to this data.
How will my responses to conversations and assessments be used?
Your conversations and assessment responses are used to better understand you and enhance your experience with Wysa.
Do I have to use real names?
Not really. You do not have to use real names. Instead, you can use dummy names or nicknames.
Where do you store my data? Is it safe?
The information is processed and stored on secure servers which may be physically located in different countries around the world.
I need access to my past conversations, can I?
You can always send the Touchkin team a written request at wysa@touchkin.com to confirm, correct, block or delete any personal information.
Whom to contact if I have additional questions, concerns or comments?
You can read the Privacy Policy and if you still need to talk to the Touchkin team, please send a mail at wysa@touchkin.com
Questions most often asked by our well-wishers
Who uses Wysa?
People from more than 30 countries and all age groups talk with Wysa. Our current user base is 75 thousand strong, growing rapidly and with great user reviews.
Who guides the team?
The Touchkin board comprises of the Touchkin leadership, co-founder Jo and Ramakant, and our lead investor Kae Capital, represented by Vidushi Kamani. Our scientific advisory board is led by Dr. Vikram Patel, who is currently the Pershing Professor of Global Health and Social Medicine at Harvard Medical School in Boston.
What security measures are taken?
Wysa uses industry-standard safeguards to prevent unauthorized access to information and plans to extend data security to best-in-class level, by selecting partners who will be compliant under HIPAA (Health Insurance Portability and Accountability Act)
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