• Questions most often asked by our users​​​

    What is Wysa?

    Wysa is an AI-based ‘emotionally intelligent’ bot, a virtual coach which responds to the emotions you express and uses evidence-based cognitive-behavioural techniques (CBT), DBT, meditation, breathing, yoga, motivational interviewing and micro-actions to help you build mental resilience skills and feel better.

    What can Wysa and Wysa coaches help and not help with?

    Wysa can help you manage your emotions and thoughts. Wysa helps you track your sleep and activity and proactively engages with you. You can type ‘Help’ anywhere in the conversation to see all the things Wysa can help you with.

     

    Wysa is not designed to assist with crises such as abuse, severe mental health conditions that may cause feelings of suicide, harm to self and any other medical emergencies. In any of these cases and otherwise, Wysa cannot and will not offer medical or clinical advice. It can only suggest that users seek advanced and professional medical help.

    How - and why - does Wysa work?

    Wysa is the result of a year-long co-design effort between a 15-people team of psychologists, designers, developers and over 500,000 users to understand how AI chat can help us learn skills to build emotional resilience.

     

    We learnt two important things. First, that privacy is key. So, we decided that all Wysa chats will be anonymous. Second, that people don’t want their problems ‘fixed’. Mostly, they just want to talk through them, with someone who doesn’t judge.

     

    An AI-based chat platform can be great for those 4 am conversations. We all have a dark place, and have feelings we don’t share with anyone else. Talking to Wysa about these gives us the confidence to reach out for help when we’re ready - from friends, family or therapist.

     

    Ten hours of in-person therapy are rarely enough to break long held thought-patterns. In addition to building skills, AI-based conversations are also an easy, private way to practice these skills when learnt in therapy.

    Is Wysa a human or a robot?​

    The answer is... both! Wysa is an artificial intelligence (AI) chatbot, it’s a pocket penguin which learns and grows wiser with you. Wysa Coaches are humans, they are professionals trained to listen, support and encourage you. Together with Wysa, coaches will support you in achieving your defined goals. However, Wysa is restricted in the means of response and the intended usage is as an early intervention tool. Wysa cannot and will not offer advice on unrecognizable issues.

    Is it free to use Wysa?

    Yes, managing and improving your own mental health with Wysa is 100% free. You can use Wysa anywhere, anytime for free, but messaging with a Wysa Coach will cost you $29.99 per month. If you're interested in a subscription, please contact us at hello@wysa.ai

    Who is Wysa designed to help?

    People from more than 30 countries across the world and from many age groups talk with Wysa. Our current user base is 500,000+ strong, growing rapidly and with some great user reviews. However, if you are less than 18 years of age, please read through the Terms of Service and Privacy Policy along with your parent or legal guardian to understand eligibility before use. Wysa is not to be used by children under 13 years.

    What is the science behind the suggested techniques?

    Wysa uses evidence-based techniques like Cognitive Behavioral Therapy (CBT), which are suggested and approved by professional practising counsellors at Wysa for use in a self-help context, and by our scientific advisory board comprising of leading mental health professionals from around the world.

    Who can talk to a Wysa coach?

    You will need to be at least 18 years of age and authorized to sign an agreement and provide informed consent on behalf of yourselves before talking to a Wysa Coach.

    Privacy and data sharing

    Is my data private?

    Yes. You don't need to share any personal information to sign-up (no emails, mobile numbers, or social logins). All conversations with Wysa and Wysa Coaches are private and not shared with anyone. If you use Wysa within our partner ecosystem, then anonymized and summarized information is exchanged, but ONLY with the intent of enhancing your experience. The details of your conversations are never shared with any external parties outside Wysa, including any partners.

    Do I have to use real names?

    No, not really. You don’t have to use your real name. Instead, we recommend that you use a dummy name or a nickname in your conversations with either Wysa or with a Wysa coach. Call yourself Superman, Wonder Woman…or Yoda even. (Safe your data will be.) 

    Who can read and use my messages?

    Only Wysa. The Wysa team occasionally uses some messages, which are anonymous, to train Wysa to help improve its ability to have conversations. Any identity specific data is removed, so no-one can ever know who said what. Also, no-one outside of Wysa will ever have access to chat messages without your explicit consent.

    How will my conversations and responses to assessments be used?

    Your conversations and assessment responses are anonymous, and sometimes used to improve Wysa’s ability to understand you better and ways to enhance your experience.

    What security measures are taken?​

    Wysa uses industry-standard safeguards to prevent unauthorized access to information and we are working towards extending data security to a best-in-class level by selecting partners who will be compliant under HIPAA (Health Insurance Portability and Accountability Act) and other applicable privacy and security laws. On the phone, you can set a PIN from the settings inside your Wysa app to ensure only you can see your chats with Wysa.

    Where do you store my data? Is it safe?

    Your information is anonymized, processed and stored on secure servers, physically located in different countries around the world.

    I need access to my past conversations, can I?​

    Yes, you can save your conversations with Wysa that helped you and access it any time. You can always send the Wysa team a written request at hello@wysa.ai to confirm, correct, block or delete any personal information.

    Whom to contact if I have additional questions, concerns or comments?​

    You can read our Privacy Policy and if you still need to talk to the Wysa team, please send us an email at hello@wysa.ai.

     

    Coach FAQ

    Who will coach me?

    You will be supported by a team of Wysa coaches to guide you through your plan. ​ Wysa Coaches are highly trained professionals who have 10+ years experience in the field of mental and emotional health, and are affiliated with leading organizations like the NHS (UK).

     

    Can I switch plans?

     

    If you feel like you have purchased the wrong plan/ bootcamp and want to choose a different one, you could discuss this with your coach who will guide you to the right plan

     

    Will the coach respond to me in real time?

     

    Wysa coaches will try to respond to your messages as soon as possible. You will receive a response within 12 hours at the most.

     

    How many tasks will I have to do in the plan? How many interactions can I have?

     

    Each plan will comprise of coach interaction as well as homework exercises that will help you move towards your goal. Typically, each week will have 3 exercises to do which will be interspersed by coach interactions to understand you and guide you.

     

    What happens if there is a crisis or a personal emergency and I miss a week of plan ?

     

    In such cases, you can message your coach and ask them to pause the plan for a week which can be continued once you are back.

     

    Can I get a refund?

     

    In case you have done an accidental purchase kindly write to us at hello@wysa.ai within the first week of the purchase and we will help you out.

     

    I have questions regarding subscription. Who do I ask?

     

    In case you have any queries regarding subscriptions or plans, you can write to us at hello@wysa.ai

    Do coaches provide psychological ​counseling, psychotherapy or treatment?

     

    Wysa Coach is not a crisis or emergency assistance service. If you are facing crisis such or suicidal thoughts, harm to self and others or any emergencies, please call the relevant emergency or crisis number in your country immediately. For example, you can find your country-specific suicide emergency number at: http://www.suicide.org/international-suicide-hotlines.html

    How old do I have to be to talk to a Wysa Coach?

     

    You need to be 18 years or older to talk to a Wysa coach. Wysa Coach service is not to be used by children under the age of 13 years. If you are younger than 18, please read through the Terms of Service and Privacy Policy along with your parent or legal guardian to understand eligibility before use.

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