• Frequently Asked Questions

    Questions most often asked by our users​​​

    What is Wysa?

    Wysa is an AI-based ‘emotionally intelligent’ bot, a virtual coach which responds to the emotions you express and uses evidence-based cognitive-behavioural techniques (CBT), DBT, meditation, breathing, yoga, motivational interviewing and micro-actions to help you build mental resilience skills and feel better.

    What can Wysa help with?

    Wysa can help you manage your emotions and thoughts. Wysa tracks your sleep and activity and proactively engages with you. You can type ‘Help’ anywhere in the conversation to see all the things Wysa can help you with.

    Is Wysa a human or a robot?​

    The right answer is...both! Wysa is an artificial intelligence (AI) chatbot, it’s a pocket penguin which learns and grows wiser with you. Wysa Coaches are humans -- more specifically, they are professionals trained to listen, support and encourage you. Together with Wysa, the coaches will support you in achieving your defined goals.

    Is it free to use Wysa?

    Yes, monitoring and improving your own mental health with Wysa is 100% free. You can use Wysa anywhere, anytime for free, but messaging with a Wysa coach will cost you $29.99 per month. If you're interested in a subscription, please contact wysa@touchkin.com 

    Who uses Wysa?

    People from more than 30 countries across the world and from all age groups talk with Wysa. Our current user base is 200,000+ strong, growing rapidly and with great user reviews.

    What is the science behind the suggested techniques?

    Wysa uses evidence-based therapies like Cognitive Behavior Therapy, which are suggested and approved by professional practising counsellors from the Touchkin team and by the scientific advisory board comprising of leading mental health professionals from around the world.

     

    Who can talk to a Wysa coach?

    You will need to be at least 18 years of age and authorized to sign an agreement and provide informed consent on behalf of yourselves before talking to a Wysa Coach.

    Questions asked about privacy and data shared

    Is my data private?

    Yes. All conversations with Wysa and Wysa Coaches are private and not shared with anyone. If you use Wysa within our partner ecosystem, then anonymized and summarized information is exchanged, ONLY with the intent of enhancing your experience. The details of your conversations are never shared outside of Touchkin including our partners.

    Who can read and use my messages?

    Only Wysa... The team at Touchkin occasionally uses limited amount of messages to train Wysa to help improve conversations but all identity is removed, so they don't know who said what. No one outside of Touchkin will ever have access to this data without your explicit consent.

    How will my conversations and responses to assessments be used?

    Your conversations and assessment responses are anonymized and used to understand you better and enhance your experience with Wysa.

     

    What security measures are taken?​

    Wysa uses industry-standard safeguards to prevent unauthorized access to information and we are working towards extending data security to best-in-class level, by selecting partners who will be compliant under HIPAA (Health Insurance Portability and Accountability Act) and privacy and security laws.

    Do I have to use real names?

    Not really. You do not have to use real names. Instead, we recommend you to use dummy names or nicknames in your conversations with either Wysa or with a Wysa coach.

    Where do you store my data? Is it safe?

    The information is anonymized, processed and stored on secure servers which may be physically located in different countries around the world.

    I need access to my past conversations, can I?​

    Yes, you can save your conversations with Wysa that helped you and access it anytime. You can always send the Touchkin team a written request at wysa@touchkin.com to confirm, correct, block or delete any personal information.

    Whom to contact if I have additional questions, concerns or comments?​

    You can read the Privacy Policy and if you still need to talk to the Touchkin team, please send us a mail at wysa@touchkin.com

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