Wysa AI Coach is an artificial intelligence-based 'emotionally intelligent' service which responds to the emotions you express and uses evidence-based cognitive-behavioral techniques (CBT), DBT, meditation, breathing, yoga, motivational interviewing and micro-actions to help you build mental resilience skills and feel better.
Is Wysa a human or a robot?
The answer is... both! Wysa has an artificial intelligence (AI) coach, it’s a pocket penguin which learns and grows wiser with you. Wysa AI Coach is restricted in the means of response and the intended usage is for providing evidence-based tools and techniques to manage emotions and encourage mental well-being in a self-help context. It is not intended for providing diagnosis, treatment or cure of a condition or disease or disorders. Wysa AI Coach cannot and will not offer advice on unrecognizable issues.
Who is Wysa designed to help? Are there situations where Wysa wouldn’t be recommended?
People from more than 30 countries across the world from many age groups talk to Wysa. Wysa is designed to help people who are experiencing low mood, stress or anxiety, or who are interested in improving their emotional resilience. Wysa will provide evidence-based tools and techniques and encourage you to maintain your mental well-being in a self-help context. You can type ‘Help’ anywhere in the conversation to see all the things Wysa's AI Coach can help you with.
Learning skills to manage our emotional resilience is important for everyone however if you are currently receiving therapy for a long-term mental health condition discuss WYSA with your clinician as part of your care plan.
Wysa is not designed to assist with crises such as abuse, severe mental health conditions that may cause feelings of suicide, harm to self and any other medical emergencies. In any of these cases and otherwise, Wysa cannot and will not offer medical or clinical advice. It can only suggest that users seek advanced and professional medical help.
How - and why - does Wysa work?
Wysa is the result of a year-long co-design effort between a 15-people team of psychologists, designers, developers and over 500,000 users to understand how AI chat can help us learn skills to build emotional resilience.
We learnt two important things. First, that privacy is key. So, we decided that all Wysa chats will be anonymous. Second, that people don’t want their problems ‘fixed’. Mostly, they just want to talk through them, with someone who doesn’t judge. An AI-based chat platform can be great for those 4 am conversations. We all have a dark place, and have feelings we don’t share with anyone else. Talking to Wysa about these gives us the confidence to reach out for help when we’re ready - from friends, family or a well-being coach or a therapist.
Ten hours of in-person therapy are rarely enough to break long held thought-patterns. In addition to building skills, AI-based conversations are also an easy, private way to practice these skills when learnt in therapy.
Is it free to use Wysa?
Talking to Wysa AI is free, including tools offered in chat.
Is there an age limit?
If your Institution specifies a different age restriction, such as at least 18 years and above as a condition for using Wysa, those eligibilities shall apply.
What is the science behind the suggested techniques?
Wysa uses evidence-based techniques like Cognitive Behavioral Therapy (CBT), which are suggested and approved by professional psychologists at Wysa for use in a self-help context, and by our scientific advisory board comprising of leading mental health professionals from around the world. Wysa including but not limited to its content, images, videos, tools and techniques get reviewed and approved by our qualified psychologists and safety professionals and the updates are released as part of our bi-weekly development process. Please consult a qualified healthcare professional before making any major changes in levels of physical activity or if you have a medical condition. Do not use physical activity based tools if you are suffering from back problems, blood pressure, hernia, any disability or any other medical conditions.
Is Wysa designed along app design standards and accessibility guidelines?
To ensure our user interface design and visual design are more accessible to people with disabilities, we align to WCAG requirements (Web Content Accessibility Guidelines), assess any new changes, and update elements that need to be modified to follow WCAG principles.
The WCAG requirements we work on are: -Provide sufficient contrast between foreground and background so that all users should be able to read the text on our app/website and determine what our app/webpage elements are supposed to do. -Provide clear and consistent navigation options so that the different parts of our app/web page are easy to locate and identify. -Use headings and spacing to group-related content reducing clutter, and making it easier to scan and understand. -Ensure that form elements include clearly associated labels so we ensure that the label for any interactive component within our app/web content makes the component's purpose clear. -Create designs for different viewport sizes making it easier to read and navigate the content on different screen sizes.
We also follow Apple iOS and Google Android provided design guidelines and best practices
Wysa's Statement on User Feedback
Wysa’s ethos is that everybody should have access to quality wellbeing support in a way that suits them and we work closely with users from all over the world to ensure Wysa incorporates and reflects the views and needs of a variety of people. From clinical professionals to everyday members of the public we take your feedback very seriously and use it to help our product grow. We use comments left for us in the app store or in feedback to the app to help make important changes and we set up specialist co-design groups to help us support our research projects.
Until now, there have been over 350 app iterations from reviews and feedback received from 500K users from 65+ countries. We have incorporated feedback from various user groups like students, caregivers, under-represented communities, and people living with chronic conditions.
Privacy and data sharing
Is my data private?
Yes. Wysa does not request Your Personal Data. If You inadvertently submit any Personal Identifiable Information (including but not limited to email identifier, location address, mobile numbers) then we will process it with your data basis this agreement and will irreversibly redact any Personal Identifiable Information within 24 hours in our system. Please do not share any personal data that directly or indirectly identifies you at any time during your use of our service such as while in conversation with Wysa's AI Coach. All conversations with Wysa's AI Coach are private. If you use Wysa within our partner ecosystem, then anonymized and summarized information is shared based on your consent and for research purposes only. You can always Opt-out of sharing your usage data from the app settings. The details of your conversations are never shared with any external parties outside Wysa, including any partners.
Do I have to use real names?
No, not really. You don’t have to use your real name. Instead, we recommend that you use a dummy name or a nickname in your conversations with Wysa's AI Coach. Call yourself Superman, Wonder Woman…or Yoda even. (Safe your data will be.)
Who can read and use my messages?
Only Wysa. The Wysa team occasionally uses some messages, which are anonymous, to train Wysa's AI to help improve its ability to have conversations. Any identity specific data is removed, so no-one can ever know who said what. Also, no-one outside of Wysa will ever have access to chat messages without your explicit consent.
How will my conversations and responses to assessments be used?
Your conversations and assessment responses are anonymous, and sometimes used to improve Wysa’s ability to understand you better and ways to enhance your experience.
What security measures are taken?
On the phone, you are required to set a PIN from the settings inside your Wysa app to ensure only you see your chats with Wysa.
Where do you store my data? Is it safe?
I need access to my past conversations, can I?
I've switched to a new phone, how do i move my data from the old to the new phone?
You have the Right to be Forgotten. You can at any point of time, delete all your provided data by using the “reset my data” feature available in the Wysa App settings. Post reset, all your provided data will be deleted from our servers and cannot be recovered.
Whom to contact if I have additional questions, concerns or comments?
This Wysa section has a list of external helplines and chatlines for users to get in touch with. These are appropriate and vetted resources, that one can get personalized and guided help from.
Will Wysa provide the support?
Unfortunately, Wysa is not designed to provide assistance to critical conditions and cases, therefore it provides access to be connected to the right resources in the form of helplines and chatlines.
Am I guaranteed Support if I go through Wysa?
We include only credible, verified, and reliable resources in our app. However, there might be cases where you don't get the response immediately. While Wysa cannot claim the responsibility for the same, as these are external resources, but we truly hope you get the required assistance immediately.
What are helplines?
Helplines and chatlines are official resources engaged by the Government Authorities to help people in crisis and going through mental illness.
What is a Safety Plan?
A Safety Plan is a guide that you create for yourself with Wysa AI Coach. This personalized plan is used while facing crisis like situations, and includes resources including your emergency contacts, places you feel safe at, people you can turn to etc.
Is Safety Plan a guided plan?
Unfortunately no, Safety Plan is not a guided plan. It is a plan created by yourself with the help of the Wysa AI Coach as per your preferred resources.
What is Grounding for Panic?
This is a mindfulness tool created by our psychologists using an empirically supported technique. It is aimed to help you calm down reduce feelings of panic, and attain a sense of clarity.
Is Grounding for Panic a guided plan?
Grounding for panic is not a guided plan. It is a mindfulness exercise that helps you think through your worries and look at the situation through new lens. It also offers the option to manage your anxiety with a guided visualization.